Florist Review - FTD.com 
FTD.com
Description
Founded in 1910, FTD is the largest floral company in the world. The leader in quality, artistry and dependability, FTD connects approximately 20,000 North American retail florists and supports an international floral delivery network of 50,000 affiliated FTD Florists in 154 countries. FTD can deliver products to nearly 100% of the U.S. population. FTD stands behind our Satisfaction Guarantee on all orders sent through FTD for delivery within the U.S. and Canada.
Ordering Methods
Online
Email
Toll Free (1-800-SEND-FTD)
Fax
Delivery Methods
US and Canada delivery
International delivery (154 countries)
Same day delivery (US and Canada)
Sunday delivery (available in some areas)
Holiday delivery (US and Canada)
High priority delivery
Specific times
Specific date
APOs/FPOs
Leave item at safe place or deliver next time if no one receives
Request to leave item at door/neighbors
Payment Methods
| American ExpressBill Me Later ® Carte Blanche C.O.D.DiscoverDinners ClubEurocardJCB |
MasterCardMoney OrdersPaypalPersonal/Cashier's ChecksPurchase OrdersSolo/SwitchVISAWire Transfers |
Pricing Policy
All prices are shown in US dollars
All prices are shown in Canadian dollars
Various prices for different sizes/quality
Shown prices do not include tax, shipping and/or service fees
Prices may vary by country and holidays
Minimum orders applied
Customer Service
100% satisfaction guaranteed
Available 24 hours a day
Live customer service representative
Provide toll free 800 number for customers
Able to return any item for full refund/credit or replacement within certain time
Able to cancel orders for products that have not been delivered/shipped out
Products damaged prior to receipt can be replaced or offered full refund/credit
Substitute same/similar shape, size, style and color due to the lack of item
Substitute greater/same value product due to the lack of item
Perishable and fragile products cannot be returned
Non-perishable items should be returned in their original packaging
Security Measures
Secure on-line purchasing through secure socket layer (SSL)
Customer info is always confidential
Provide opt-out option from contact list
Special Features
Online order tracking system
Online ordering shopping cart
Product search engine
Customize orders
Corporate services
Volume discount
Gift services
Rewards program
Reminder service
Free virtual flowers
Contact Information
Address:
FTD.COM
3113 Woodcreek Drive
Downers Grove, IL 60515
Attn.: Customer Service
Phone:
1-800-SEND-FTD (Toll-free in the US and Canada)
630-719-7756 (Outside the US and Canada)
Email: Online
